Refund and Return Policy
At Pawcho Prints, we take pride in delivering exceptional quality and ensuring 100% customer satisfaction with every order. Our refund and return policy is designed to give you peace of mind and a smooth experience.
• 100% Satisfaction Guarantee
We are committed to creating personalized products that you will love. If for any reason you're not fully satisfied with the outcome of your order, please contact us, and we'll work with you to make it right. We offer unlimited previews to ensure your satisfaction before your product is finalized.
• Unlimited Previews
As part of our dedication to excellence, we offer unlimited previews of your custom pet portraits or products. You will receive a digital preview of your customized product, and we will only proceed to dispatch it once you have given your full approval.
Note: If we do not receive your approval within 7 days of sending the final preview, we will assume you are satisfied with the design, and the product will be shipped as is.
• Damaged Portraits or Products
In the rare event that your product is damaged during transit, don’t worry! We have you covered. Here’s how we handle such situations:
- Notify Us: If your portrait or product arrives damaged, please email us within 48 hours of receiving it at [email address] with clear images showing the damage.
- Replacement: Once we verify the damage, we will send you a new portrait or product at no additional cost.
• No Refunds on Approved PortraitsSince all of our products are personalized and made-to-order, we do not offer refunds once you have approved the final design. Once dispatched, the sale is considered final. However, if there are any concerns prior to approval, we will work diligently to address them.
• Non-Returnable and Non-Refundable ItemsDue to the personalized nature of our products, we do not accept returns or offer refunds on custom-made items once they have been approved and dispatched.
• How to Request a Refund or ReplacementIf you believe your case qualifies for a replacement or assistance under our damage or satisfaction policy, please follow these steps:
- Contact Us: Email us at [email address] with your order number, details of the issue, and any supporting photos (for damaged products).
- Resolution: Our team will review your request within 2-3 business days and provide the next steps.
• Customer Support
We’re here to help! If you have any questions or need further clarification on our refund and return policy, please don’t hesitate to reach out.
Pawcho Prints
Address: ANDHERI EAST, MUMBAI-400059
Email: pawchoprints@gmail.com
Phone: 8767344972
This version includes the note regarding automatic shipping after 7 days without approval.